How do I remove Customer Users ?
Hi, I am running OTRS for the first time and would like to know how to delete Customer Users. I am logged in as the Admin user and have entered the Customer area. I can search on users with "*", select the users in question and change their "Valid" status to "invalid". I can not however find how to remove them. OTRS 2.02-01 MySQL 4.0.18-log Apache 2.0.49 RedHat Linux 9 (Shrike) Any advice is appreciated. John.
Well, OTRS doesn't allows you to delete anything! :) You can... delete the database and create a new one. Or think that invalid users are deleted users :) Or... you can wait for the feature I requested: a check box that allows us to hide the invalid users/queues/groups/etc/etc... Duarte -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of John Hennessy Sent: quarta-feira, 14 de Setembro de 2005 15:44 To: otrs@otrs.org Subject: [otrs] How do I remove Customer Users ? Hi, I am running OTRS for the first time and would like to know how to delete Customer Users. I am logged in as the Admin user and have entered the Customer area. I can search on users with "*", select the users in question and change their "Valid" status to "invalid". I can not however find how to remove them. OTRS 2.02-01 MySQL 4.0.18-log Apache 2.0.49 RedHat Linux 9 (Shrike) Any advice is appreciated. John. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
Hello, When I was testing OTRS I create some users that after testing time, I removed, you only need to "erase" the registry from the database, I has't got any trouble when OTRS come into "production" and today (six months later) no problem apear. Alvaro. Duarte Cordeiro wrote:
Well, OTRS doesn't allows you to delete anything! :) You can... delete the database and create a new one. Or think that invalid users are deleted users :)
Or... you can wait for the feature I requested: a check box that allows us to hide the invalid users/queues/groups/etc/etc...
Duarte
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of John Hennessy Sent: quarta-feira, 14 de Setembro de 2005 15:44 To: otrs@otrs.org Subject: [otrs] How do I remove Customer Users ?
Hi, I am running OTRS for the first time and would like to know how to delete Customer Users.
I am logged in as the Admin user and have entered the Customer area. I can search on users with "*", select the users in question and change their "Valid" status to "invalid". I can not however find how to remove them.
OTRS 2.02-01 MySQL 4.0.18-log Apache 2.0.49 RedHat Linux 9 (Shrike)
Any advice is appreciated.
John.
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-- *Alvaro López* alopez@genetsis.com mailto:alopez@genetsis.com www.genetsis.com http://www.genetsis.com C/ Francisca Delgado, 11, 3º. Arroyo de la Vega, 28108 - Alcobendas - (Madrid) T. 916574120 - F. 916574130 La información contenida en el presente correo electrónico es secreta y confidencial, y es de uso exclusivo del destinatario arriba indicado. Si usted no es el destinatario señalado, por favor, notifíquelo al remitente y borre este mensaje de su disco duro. Cualquier otro uso que haga del mismo está estrictamente prohibido.
Hi, I am using CustomerGroupSupport and am unable to hide Queues that appear in the "users" group from newly added Customer Users that are added only to groups I have created for them separately. I would like to host multiple departments or clients on the same running version of OTRS but don't want Customer Users to see the queues for other clients while they are in the "New Ticket" screen. Currently the drop-down shows all queues in the "users" group. Is the above a side-effect of having installed demo data to start with or is it normal behaviour for Customer Users to see queues in the group "users" ? OTRS 2.02-01 MySQL 4.0.18-log Apache 2.0.49 RedHat Linux 9 (Shrike) Any advice is appreciated. John.
participants (3)
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Alvaro Lopez -
Duarte Cordeiro -
John Hennessy