Customize time period for "Pending Auto Close" ticket state
Hi - I already asked this a few days ago and was hoping that somebody knew the answer: I was curious how we could change the default time period for "Pending Auto Close" tickets which currently seems to be set at 24 hours. I tried to search the documentation, Google, and source files but I wasn't able to find where I can change that. Is that hard-coded, or, if it can be changed - where can I customize that :-) Thank you for any help, Ingmar.
Hi, you have put a line in file Defaults.pm:
root@Server1:/usr/share/otrs/Kernel/Config# cat Defaults.pm |grep Pending
$Self->{'Ticket::Frontend::PendingDiffTime'} = '604800';
(60seg. * 60min. * 24h * 7days = 604800seg.)
Atte.
Gustavo Azambuja
On 7/3/07, Ingmar Koecher [ NETIKUS.NET ltd ]
Hi - I already asked this a few days ago and was hoping that somebody knew the answer:
I was curious how we could change the default time period for "Pending Auto Close" tickets which currently seems to be set at 24 hours. I tried to search the documentation, Google, and source files but I wasn't able to find where I can change that.
Is that hard-coded, or, if it can be changed - where can I customize that :-)
Thank you for any help, Ingmar. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?
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Gustavo Azambuja wrote:
Hi, you have put a line in file Defaults.pm:
root@Server1:/usr/share/otrs/Kernel/Config# cat Defaults.pm |grep Pending $Self->{'Ticket::Frontend::PendingDiffTime'} = '604800';
(60seg. * 60min. * 24h * 7days = 604800seg.)
If you want to override a default settings it's better to set a value in Config.pm. So, don't (ever) edit Defaults.pm, but put $Self-> {'Ticket::Frontend::PendingDiffTime'} = '604800'; in Kernel/ Config.pm. Working this way can make upgrades smoother. Of course editing Defaults.pm directly also works, but it's not the way it's meant to be done. Nils Breunese.
participants (3)
-
Gustavo Azambuja -
Ingmar Koecher [ NETIKUS.NET ltd ] -
Nils Breunese (Lemonbit)