Hello, Can I do the same but sort by Last Response Time? Thanks //M On Tue, May 22, 2012 at 4:37 PM, Alvaro Cordero wrote:

Hello Wagner,

Yes there is, you can use the Configuration for you dashboard by looking for Dashboard, then Choose FrontEnd::Agent::Dashboard,

Look for the one you want to change and modify the "SortBy" Atribute.

TicketPendingTimeOlderMinutes=1;StateType=pending reminder;* SortBy=Priority;*OrderBy=Down;

You can also do it in the xml file which is in /opt/otrs/Kernel/Config/Files/Ticket.xml

And do the changes there.

You can add new dashboards by defining them there, you just need to have be carefull as usual.

Best Regards,

Alvaro

On Tue, May 22, 2012 at 8:21 AM, Wagner wrote:

...

Hello,

Is there a way of instead ordering tickets in the dashboard by it's Age, oder by it's Priority?

Thanks

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Thanks, Alvaro, I'll try it 2012/5/22 Frank Thommen

On 22.05.12 16:37, Alvaro Cordero wrote:

...

Hello Wagner,

Yes there is, you can use the Configuration for you dashboard by looking for Dashboard, then Choose FrontEnd::Agent::Dashboard,

Look for the one you want to change and modify the "SortBy" Atribute.

Reconfiguring OTRS each time you need an other sorting is not really feasible ;-).

Suggestion to OTRS: Make the Dashboard columns sortable e.g. by clicking on a column header or similar.

frank

------------------------------**------------------------------**--------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs