In the Queue view there are a list of 'quick action' items for each ticket such as Zoom, Priority, Note, History etc. I'd like to add Remove to this to speed up dealing with spurious/junk mail. I suspect that I need to add something similar to the following into the config file: $Self->{'Ticket::Frontend::PreMenuModule'}->{'210-History'} = { 'Action' => 'AgentTicketHistory', 'Link' => 'Action=AgentTicketHistory&TicketID=$QData{"TicketID"}', 'Module' => 'Kernel::Output::HTML::TicketMenuGeneric', 'Description' => 'Shows the ticket history!', 'Name' => 'History' }; I'd be grateful for the exact syntax and apologise if this has been asked before. Thanks Dom