On 06/14/2010 03:27 PM, David Holder wrote:

Hi Steve,

If you navigate to Config Options: Ticket -> Frontend::Agent::Ticket::ViewPhoneNew and fill in the text for Ticket::Frontend::AgentTicketPhone###Body: whatever you've put there will be displayed when you create a new phone ticket.

Same applies for e-mail ticket in Config Options: Ticket -> Frontend::Agent::Ticket::ViewEmailNew and Ticket::Frontend::AgentTicketEmail###Body: respectively.

Hope that helps

David

On Mon, Jun 14, 2010 at 5:58 PM, Steve Clark mailto:sclark@netwolves.com> wrote:

Hi,

Is there someway to have canned responses available at ticket creation.

Sort of like responses but when I select new phone ticket.

Thanks, Steve -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com mailto:steve.clark@netwolves.com www.netwolves.com http://www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Thanks for the response - but I was looking for something a little more flexible where I could have multiple canned responses that could be selected from at ticket creation time. Right now as I see it I have to create the ticket, then bring it back up to enter a canned response. -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com