make the folder permission to 777 rwx by all and keep root root (user, group). This will resolve ur problem. 2008/5/15 Phil Maynard :

Hellow,

I've added the optional file manager application and after I created the /home/otrs-share folder I get an error when I try to copy a file through otrs,

Message: Can't write /home/otrs-share///test.txt: Permission denied

and did a chown to otrs user but still same result, what should the permissions be for this folder?

Thanks, Phil

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