Hi Biro, If I understand you correctly, you can achieve what you want to do by using the "Free Fields" button. Documented here http://www.mail-archive.com/otrs@otrs.org/msg35045.html BR, Cyrille Le 5/03/2013 11:39, BIRO Zoltan a écrit :

Hi All,

We would like to change the Subject field in AgentTicketZoom, is it possible to do somehow?

Thanks!

Zoltan

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