Good day! In ru::Customer::StateUpdate change link to :///index.p l?Action=AgentTicketZoom&TicketID=&ArticleID=&QueueID= but on mail link notification look as www.mydomain.com <http://www.mydomain.com/otrs/index.pl?Action=AgentTicketZoom&TicketID=43&Ar ticleID=-&QueueID=9> /otrs/index.pl?Action=AgentTicketZoom&TicketID=43&ArticleID=-&QueueID=9 How I can make link to show ticket in close state ? Because if I type this link in internet browser www.mydomain.com/index.pl?Action=AgentTicketZoom <http://www.mydomain.com/index.pl?Action=AgentTicketZoom&TicketID=43&Article ID=88&QueueID=9> &TicketID=43&ArticleID=88&QueueID=9 show ticket in close state. Thanx :-)