09.02.2011 21:21, Ryan Miguel ?????:

I am far from an expert but I once installed from source and I ran into a bunch of problems with the Perl modules. I will try to give you a few ideas (if you haven't already tried or thought of them). As the error says, it can't locate SOAP/Transport/HTTP.pm, be sure that the includes (use SOAP::whatever) listed in rpc.pl exist and are installed and that your Perl library location is correctly stated in rpc.pl. If you checked the Perl modules by running otrs.checkModules it might be a good idea to use CPAN and double-check/reinstall the specific ones pertaining to SOAP and the dependencies. If everything related to Perl appear to be fine it might be a good idea to run the otrs.SetPermissions.pl script. From there I would double-check the web-server config.

I hope I was able to provide you with something useful,

- Ryan

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Message: 1 Date: Wed, 09 Feb 2011 15:11:29 +0300 From: "A.Rymkus" Subject: Re: [otrs] Strange redirect from index.pl on apache/freebsd box To: "User questions and discussions about OTRS." Message-ID:<4D528471.3020205@inbox.ru> Content-Type: text/plain; charset="windows-1251"; Format="flowed"

08.02.2011 16:55, A.Rymkus ?????:

...

Hi everybody!

I'm using otrs-3.0.5 on FreeBSD 8.0-Stable/Intel I tested it for some time, all was ok. But, after installation of General Catalog and ITSM modules (latest versions from ftp://ftp.otrs.org/pub/otrs/itsm/packages30/) got strange redirect from index.pl to nowhere.

HTML content of index.pl's (http://192.168.0.1/otrs/index.pl) output: document<a href="http://192.168.0.1?RequestedURL=">moved</a> witout any errors in apache's error logs.

Trying to open rpc.pl causes error page (500 Internal Server Error) and that's content about this error from apache's error log: /[Tue Feb 08 16:50:56 2011] [error] Can't locate SOAP/Transport/HTTP.pm in @INC (@INC contains: /usr/local/sbin/../../Kernel/cpan-lib /usr/local/sbin/../.. ../../ /usr/local/Custom /usr/local/Kernel/cpan-lib /usr/local /usr/local/otrs/Custom /usr/local/otrs/Kernel/cpan-lib /usr/local/otrs/ /usr/local/lib/perl5/5.8.9/BSDPAN /usr/local/lib/perl5/site_perl/5.8.9/mach /usr/local/lib/perl5/site_perl/5.8.9 /usr/local/lib/perl5/5.8.9/mach /usr/local/lib/perl5/5.8.9 .) at /usr/local/otrs/bin/cgi-bin/rpc.pl line 32.\nBEGIN failed--compilation aborted at /usr/local/otrs/bin/cgi-bin/rpc.pl line 32.\n / BTW, other packages and pages are working, such as customer.pl, public.pl(faq.pl)

I checked out all requested system and perl wide packages, as described on http://www.freshports.org/devel/otrs/, them are correctly installed and up to date.

So, does OTRS system need any SOAP port, like SOAP::Lite? Or direct me where I have to dig to fix this problem.

PS: googling doesn't gave me anything interesting =(

-- WBR, A.Rymkus

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Hi again!

I installed p5-Apache2-SOAP-0.73, p5-SOAP-Lite-0.712_2 and all dependand packages. That removed errors produced by rpc.pl.

But index.pl still redirect me nowhere... help me please =\ -- WBR, A.Rymkus