Making changes to 'Manage Agent-Group Relations' stick
I have just added support staff profiles and their usernames are showing up as expected in the Manage Agent-Group Relations window for the Group 'users'. In the Change Agent Relations for Group 'users', all of the Agent relations boxes are checked, including both RO and RW. When I uncheck the RO box, all the RO boxes in that column uncheck as expected. After clicking 'Submit' then re-opening the 'users' Group selector in the same Manage Agent-Group Relations window, I see that the RO boxes are once again all selected. How do I get the changes that I make in the Manage Agent-Group Relations window to stick? With thanks, ned
rw supersedes all other boxes.
On Wed, Jun 15, 2011 at 9:16 PM, Ned Schumann
I have just added support staff profiles and their usernames are showing up as expected in the Manage Agent-Group Relations window for the Group 'users'. In the Change Agent Relations for Group 'users', all of the Agent relations boxes are checked, including both RO and RW. When I uncheck the RO box, all the RO boxes in that column uncheck as expected.
After clicking 'Submit' then re-opening the 'users' Group selector in the same Manage Agent-Group Relations window, I see that the RO boxes are once again all selected.
How do I get the changes that I make in the Manage Agent-Group Relations window to stick?
With thanks, ned --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (2)
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Gerald Young -
Ned Schumann