I have two queues with 3 users assigned each, i can assign a ticket to a queue, but when i tried to assign a Owner, i only can view the users with RW access. I tried using ChangeOwnerToEveryone, but its really complex to manage this because some tickets could lost into the system, if the user who receive the ticket doesn´t have access to the queue. Some ideas?? Regards Martin Waichman Director Serbiznet
Any advice on how to handle "Out of Office Auto Reply"? customers open tickets and have these OOO things when we reply to them.. In an attempt to fix it, I set up a filter to move email that has "Out of Office Auto Reply" in the subject into another queue, but it moves the entire ticket, not just the auto-reply! anybody have similar issues or ways of dealing with this? thanks in advance, Andy
participants (2)
-
Andy Lubel -
Martin Waichman