Yes, you guess it, Ann. "My queue" is used to se the unlocked tickets available in the queues you have "subscribed" through you preferences, between the ones you are enabled on. There's no reason to see a locked ticket in a queue, since there's an agent working on it. Eventually, you may activate statusview in sysconfig to see where locked tickets are. Ciao, d. ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Ann Lee Inviato: venerdì 11 luglio 2008 11.40 A: otrs@otrs.org Oggetto: [otrs] Show locked ticket in My Queue Hi, Is it possible to show locked ticket in My Queue? When i locked the ticket, it shows nothing in My Queue eventhough i'm the owner of the ticket. Or My Queue is used to show tickets that are unlocked only? Regards Ann