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Lakshan Fernando.

1 Apr 2009 1 Apr '09

10:42 a.m.

Hi, I want to know how to enable Company Tickets feature to view from the customer login so each user can see all others users in the queue and the tickets. Thanks you Laksahn

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Maurício Ramos

1 Apr 1 Apr

10:56 a.m.

Hello, just copying and pasting... "Hi, we are using, at customer creation page, the attributes CustomerID and CustomerIDs. CustomerID we are filling with the same value of Username and CustomerIDs is semi-colon list of CustomerID of other customers of the same company. A collegue at the job did this "trick". I think it also had to enable this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm" -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lakshan Fernando. Sent: quarta-feira, 1 de abril de 2009 07:43 To: otrs@otrs.org Subject: [otrs] Company tickets Hi, I want to know how to enable Company Tickets feature to view from the customer login so each user can see all others users in the queue and the tickets. Thanks you Laksahn --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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Lakshan Fernando.

11:03 a.m.

thanks for the reply i saw this but the explanation not enough for me, can some one explain me in step by step please thanks you lakshan --- On Wed, 4/1/09, Maurício Ramos wrote:

From: Maurício Ramos Subject: RE: [otrs] Company tickets To: "lakshan2000@yahoo.com" , "User questions and discussions about OTRS." Date: Wednesday, April 1, 2009, 4:56 PM Hello, just copying and pasting...

"Hi, we are using, at customer creation page, the attributes CustomerID and CustomerIDs. CustomerID we are filling with the same value of Username and CustomerIDs is semi-colon list of CustomerID of other customers of the same company. A collegue at the job did this "trick". I think it also had to enable this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm"

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lakshan Fernando. Sent: quarta-feira, 1 de abril de 2009 07:43 To: otrs@otrs.org Subject: [otrs] Company tickets

Hi,

I want to know how to enable Company Tickets feature to view from the customer login so each user can see all others users in the queue and the tickets.

Thanks you Laksahn

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Lakshan Fernando.

2 Apr 2 Apr

2:29 a.m.

Is their any one who can help on this question all i want to know is how to enable Company Tickets feature on OTRS Thanks you Lakshan --- On Wed, 4/1/09, Lakshan Fernando. wrote:

From: Lakshan Fernando. Subject: Re: [otrs] Company tickets To: "User questions and discussions about OTRS." , "Maurício Ramos" Date: Wednesday, April 1, 2009, 5:03 PM thanks for the reply

i saw this but the explanation not enough for me, can some one explain me in step by step please

thanks you lakshan

--- On Wed, 4/1/09, Maurício Ramos wrote:

...
From: Maurício Ramos Subject: RE: [otrs] Company tickets To: "lakshan2000@yahoo.com" , "User questions and discussions about OTRS." Date: Wednesday, April 1, 2009, 4:56 PM Hello, just copying and pasting...

"Hi, we are using, at customer creation page, the attributes CustomerID and CustomerIDs. CustomerID we are filling with the same value of Username and CustomerIDs is semi-colon list of CustomerID of other customers of the same company. A collegue at the job did this "trick". I think it also had to enable this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm"

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lakshan Fernando. Sent: quarta-feira, 1 de abril de 2009 07:43 To: otrs@otrs.org Subject: [otrs] Company tickets

Hi,

I want to know how to enable Company Tickets feature to view from the customer login so each user can see all others users in the queue and the tickets.

Thanks you Laksahn

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Greg Pennell - HSA Global

3:02 a.m.

Lakshan, All I did was 1.go into the Customer Company admin module 2.add a new Customer Company - taking note of the CustomerID used 3.Access the Customer Users admin module 4.Update all users in the Company setting their CustomerID to the ID specified for the Customer Company in step 2 Now when a customer logs into the Customer interface and selects Company Tickets they will be able to view all tickets which were created by users from that company NB - I don't think this updates existing tickets - so that will need to be done in database (ticket table) Greg -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lakshan Fernando. Sent: Thursday, 2 April 2009 3:30 p.m. To: otrs@otrs.org Subject: Re: [otrs] Company tickets Is their any one who can help on this question all i want to know is how to enable Company Tickets feature on OTRS Thanks you Lakshan --- On Wed, 4/1/09, Lakshan Fernando. wrote:

From: Lakshan Fernando. Subject: Re: [otrs] Company tickets To: "User questions and discussions about OTRS." , "Maurício Ramos" Date: Wednesday, April 1, 2009, 5:03 PM thanks for the reply

i saw this but the explanation not enough for me, can some one explain me in step by step please

thanks you lakshan

--- On Wed, 4/1/09, Maurício Ramos wrote:

...
From: Maurício Ramos Subject: RE: [otrs] Company tickets To: "lakshan2000@yahoo.com" , "User questions and discussions about OTRS." Date: Wednesday, April 1, 2009, 4:56 PM Hello, just copying and pasting...

"Hi, we are using, at customer creation page, the attributes CustomerID and CustomerIDs. CustomerID we are filling with the same value of Username and CustomerIDs is semi-colon list of CustomerID of other customers of the same company. A collegue at the job did this "trick". I think it also had to enable this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm"

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lakshan Fernando. Sent: quarta-feira, 1 de abril de 2009 07:43 To: otrs@otrs.org Subject: [otrs] Company tickets

Hi,

I want to know how to enable Company Tickets feature to view from the customer login so each user can see all others users in the queue and the tickets.

Thanks you Laksahn

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Matthew Coulson

8:41 a.m.

Customer Company eh? That sounds far more useful than filling out all the CustomerIDs with hundreds of customers. I shall have to have a go with this. Note - using CustomerIDs you don't need to update the tickets, it works immediately. 2009/4/2 Greg Pennell - HSA Global

Lakshan,

All I did was 1.go into the Customer Company admin module 2.add a new Customer Company - taking note of the CustomerID used 3.Access the Customer Users admin module 4.Update all users in the Company setting their CustomerID to the ID specified for the Customer Company in step 2

Now when a customer logs into the Customer interface and selects Company Tickets they will be able to view all tickets which were created by users from that company

NB - I don't think this updates existing tickets - so that will need to be done in database (ticket table)

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Shawn Beasley

5:02 p.m.

Hi, Company ticket is based on the users cusotmer_id. If you want users to see other users tickets, then they have to have the same customer_id. On Apr 2, 2009, at 4:29 AM, Lakshan Fernando. wrote:

Is their any one who can help on this question all i want to know is how to enable Company Tickets feature on OTRS

-- Shawn Beasley Support Technician ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/

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Lakshan Fernando.

3 Apr 3 Apr

2:25 a.m.

thanks Shawn, thanks for the reply --- On Thu, 4/2/09, Shawn Beasley wrote:

From: Shawn Beasley Subject: Re: [otrs] Company tickets To: "User questions and discussions about OTRS." Date: Thursday, April 2, 2009, 11:02 PM Hi,

Company ticket is based on the users cusotmer_id. If you want users to see other users tickets, then they have to have the same customer_id.

On Apr 2, 2009, at 4:29 AM, Lakshan Fernando. wrote:

...
Is their any one who can help on this question all i want to know is how to enable Company Tickets

feature on OTRS

...
--

Shawn Beasley Support Technician

((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer

NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/

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participants (5)

Greg Pennell - HSA Global
Lakshan Fernando.
Matthew Coulson
Maurício Ramos
Shawn Beasley