Next and previous item : ala Outlook
Hi Here is a request from one of my agent. She would like to have two buttons when zooming on a ticket. One for going directly to the next ticket (ala Outlook, next item) One for going directly to the previous ticket (previous item) These next and previous button in Outlook are represented by blue arrows. Do you know if it is possible to do it in OTRS? Many thanks Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
Hi, On 03.02.2010, at 16:10, Martignier, Philippe wrote:
Here is a request from one of my agent. She would like to have two buttons when zooming on a ticket. One for going directly to the next ticket (ala Outlook, next item) One for going directly to the previous ticket (previous item) These next and previous button in Outlook are represented by blue arrows. Do you know if it is possible to do it in OTRS?
not without Development. Did you aksed for professional development already? enjoy@otrs.com Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
No, not really. The reason being that the next/previous ticket path isn't always clear. What *IS* the next ticket exactly? The next unlocked open ticket? The next ticket locked to them? The next ticket by priority? The next ticket by last update? The next ticket by creation date? James. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martignier, Philippe Sent: Thursday, 4 February 2010 2:11 AM To: 'otrs@otrs.org' Subject: [otrs] Next and previous item : ala Outlook Hi Here is a request from one of my agent. She would like to have two buttons when zooming on a ticket. One for going directly to the next ticket (ala Outlook, next item) One for going directly to the previous ticket (previous item) These next and previous button in Outlook are represented by blue arrows. Do you know if it is possible to do it in OTRS? Many thanks Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.int mailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.
participants (3)
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James Morgan -
Martignier, Philippe -
Nils Leideck - ITSM