Hi, On 20.01.2010, at 19:59, Zachary Bresee wrote:

I have a question, hopefully a simple one. When creating a new ticket, the standard ticket entry form appears. However, entering a customer does not seem to be a simple process. We have many different companies (each of which is entered, with a corresponding contact / user entered for each company). When you click the “customer” link on the ticket page, the list of customers does not appear. You have to enter a “*” in the search field for it to list all companies. Is there a way to replace this link with a drop down that will show all companies (let me know what code to edit or add and which file) and we can choose the contact / company we want to use? Or simply populate the popup box with all stored companies instead of having to enter a * and press search?

in Phone-Ticket and Email-Ticket just start typing the name of your customer and it will appear in the upper field. The "Customer" link above the text editor is just used for creating new customer entries during ticket creation. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!