AW: [otrs] customer webinterface queue selection
i checked that already but there i cannot set, that Customer1 only can See queue1 and so on.... ________________________________ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Andrea Consadori Gesendet: Donnerstag, 13. September 2007 17:35 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] customer webinterface queue selection see the Frontend::Customer::Ticket::ViewNew <http://konsa.ath.cx/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit& SysConfigSubGroup=Frontend::Customer::Ticket::ViewNew&SysConfigGroup=Tic ket> ________________________________ Ripristina CustomerPanelOwnSelection: Here you can insert the Queues, which the customer can select in the Customer-Interface. MSN: andrea.consadori@hotmail.it WEB: http://www.consadori.com http://www.consadori.com/ ________________________________ Date: Thu, 13 Sep 2007 17:02:37 +0200 From: Pascal.Rebsamen@socoag.com To: otrs@otrs.org Subject: [otrs] customer webinterface queue selection hi, we want use otrs to support our customers. the primary ticket handling should be done over the customer webinterface. we created a queue for each customer and added a new customer account. when the customer log in to the webinterface and create a new ticket, he can see all queues. what can i do, that the customer only see the queue, that is responsible for hes company? thanks for help regards pascal ________________________________ 2 GB di spazio, protezione da virus e spyware...GRATIS! Windows Live Hotmail http://imagine-windowslive.com/hotmail/default.aspx?locale=it#0
And what for 1 queue per customer? Queue allows to devide reuests per subject/area.... Custommer will only see his own requests. There is no need to create queue for everyone!!!!
As far as I rememeber, it's just a matter of permissions. You must assign permissions to customers only for their company's queue. That way, when they open a new ticket via the customer web interface, they only see the assigned queue, for they got no read permissions to the other queues Bye Gabriele ----- Original Message ----- From: Pascal Rebsamen To: User questions and discussions about OTRS.org Sent: Thursday, September 13, 2007 5:46 PM Subject: AW: [otrs] customer webinterface queue selection i checked that already but there i cannot set, that Customer1 only can See queue1 and so on.... ------------------------------------------------------------------------------ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Andrea Consadori Gesendet: Donnerstag, 13. September 2007 17:35 An: User questions and discussions about OTRS.org Betreff: RE: [otrs] customer webinterface queue selection see the Frontend::Customer::Ticket::ViewNew ------------------------------------------------------------------------------ CustomerPanelOwnSelection: Here you can insert the Queues, which the customer can select in the Customer-Interface. MSN: andrea.consadori@hotmail.it WEB: http://www.consadori.com ---------------------------------------------------------------------------- Date: Thu, 13 Sep 2007 17:02:37 +0200 From: Pascal.Rebsamen@socoag.com To: otrs@otrs.org Subject: [otrs] customer webinterface queue selection hi, we want use otrs to support our customers. the primary ticket handling should be done over the customer webinterface. we created a queue for each customer and added a new customer account. when the customer log in to the webinterface and create a new ticket, he can see all queues. what can i do, that the customer only see the queue, that is responsible for hes company? thanks for help regards pascal ------------------------------------------------------------------------------ 2 GB di spazio, protezione da virus e spyware...GRATIS! Windows Live Hotmail ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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Gabriele D'Andrea -
look.ice＠gmail.com -
Pascal Rebsamen