HI, On 05.12.2009, at 13:14, Михаил Лукин wrote:

By the way, Customer User Roles/Groups<->Services<->SLA world be great and IMO more practical.

On Sat, Dec 5, 2009 at 3:08 PM, Norbert Bede wrote: Hi,

I'm looking for a solution, based on i should assign services to customer user role not a customer user.

norbert

-- regards, Mikhail

for the CustomerPanel you can arrange this combination with ACLs based on the CustomerID or any other CustomerUser details saved in the CustomerUser Backend. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project

HI, On 05.12.2009, at 17:05, Михаил Лукин wrote:

True, but just look how easy it is done with f.e. Services<->SLA, Customer User<->Services (which would better be Customer Groups<->Services) and most of all Criticality<->Impact<->Priority. ITSM should be configured by manager through web Admin rather than system administrator through configuration files which is a Perl modules.

your are totally right, but I was not talking about how it could be enhanced, instead I searched for a way how to do it with the standard OTRS as it is currently available with its million of config options. However, I would propose you use ACLs until there is a feature that does allow assign Services to Companies. Look here, you maybe want to put yourself into Cc: http://bugs.otrs.org/show_bug.cgi?id=2258 Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project