Regarding Email Ticket Generation
Dear Sir/Madam, I am a newbie to OTRS. I have successfully implemetnted the OTRS system but one feature that was known to me from the begining that OTRS can also generate tickets via emails, means if someone has sent a query email to OTRS system then OTRS system can generate a ticket in response to that email and forward all the required tracking information to mail sender. I have googled and even searched a lot in the settings of OTRS system but I am unable to find any such option that can enable or disable the email ticket generation. Please help me out with this. Thanks in the anticipation of positive response. Regards, -- Suraj Rathod Pune. Conatct: 9763363200 E-mail: suraj.rathod@solutionenterprises.co.in Blogs: surajrathod.blogspot.com
Hi, On 12.06.2010, at 10:59, Suraj Rathod wrote:
I am a newbie to OTRS. I have successfully implemetnted the OTRS system but one feature that was known to me from the begining that OTRS can also generate tickets via emails, means if someone has sent a query email to OTRS system then OTRS system can generate a ticket in response to that email and forward all the required tracking information to mail sender.
This is the main functionality in OTRS …
I have googled and even searched a lot in the settings of OTRS system but I am unable to find any such option that can enable or disable the email ticket generation.
Must be a strange day for Google if could not find anything about that ;-)) You may want to read the documentation starting here: http://doc.otrs.org/2.4/en/html/x1352.html Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Dear Sir, Thanks for your kind reply, I already have observed that documentation but as per you suggestion I observed that again. Whenever I run PostMasterMailbox.pl I am getting following error : ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm ERROR: OTRS-PMAccount-10 Perl: 5.10.1 OS: linux Time: Sat Jun 12 09:37:35 2010 Message: POP3: Can't connect to pop.gmail.com Traceback (7107): Module: Kernel::System::MailAccount::POP3::_Fetch (v1.6.2.1) Line: 87 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6.2.1) Line: 45 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: ./PostMasterMailbox.pl (v1.10) Line: 94 Any guidance or clue? Thanks and regards. On Sat, Jun 12, 2010 at 2:35 PM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
Hi,
On 12.06.2010, at 10:59, Suraj Rathod wrote:
I am a newbie to OTRS. I have successfully implemetnted the OTRS system but one feature that was known to me from the begining that OTRS can also generate tickets via emails, means if someone has sent a query email to OTRS system then OTRS system can generate a ticket in response to that email and forward all the required tracking information to mail sender.
This is the main functionality in OTRS …
I have googled and even searched a lot in the settings of OTRS system but I am unable to find any such option that can enable or disable the email ticket generation.
Must be a strange day for Google if could not find anything about that ;-))
You may want to read the documentation starting here: http://doc.otrs.org/2.4/en/html/x1352.html
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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-- Suraj Rathod Pune. E-mail: suraj.rathod@solutionenterprises.co.in Blogs: surajrathod.blogspot.com
Hi, On 12.06.2010, at 11:51, Suraj Rathod wrote:
ERROR: No such file or directory: /usr/share/otrs/Kernel/Config/Files/ZZZAuto.pm ERROR: OTRS-PMAccount-10 Perl: 5.10.1 OS: linux Time: Sat Jun 12 09:37:35 2010
Does the file exist, so can you cd manually to that directory and see the file?
Message: POP3: Can't connect to pop.gmail.com
Traceback (7107): Module: Kernel::System::MailAccount::POP3::_Fetch (v1.6.2.1) Line: 87 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6.2.1) Line: 45 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: ./PostMasterMailbox.pl (v1.10) Line: 94
Try to follow Michiels instructions as below: http://lists.otrs.org/pipermail/otrs/2010-January/029986.html Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (2)
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Nils Leideck - ITSM -
Suraj Rathod