The page is CustomerHeader.dtl in \OTRS\otrs\Kernel\Output\HTML\Standard Help !!!! ----- Original Message ----- From: daniele.otrs To: User questions and discussions about OTRS.org Sent: Thursday, January 25, 2007 5:47 PM Subject: Error: Need TicketID! I have modified page CUSTOMER inserting the logo of the society. Now when a CUSTOMER opens a TICKET has the following message Errore: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Jan 25 17:37:36 2007 Message: Need TicketID! Traceback (440): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.128) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.12) Line: 285 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16) Line: 695 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47 Module: (eval) (v1.37) Line: 203 Module: ModPerl::RegistryCooker::run (v1.37) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 . Why?