Thanks Gerald, I thought about that, but was hoping the routing that parses the email addresses for Net Ticket notifacations could be corrected so the people that enter the email addresses don't have to worry about a space "slipping" in. Obviously the routine used during add a note does not have this problem since all of the email addressees get the update. Regards, Steve On 03/22/2013 03:06 PM, Gerald Young wrote:

something like update customer_user set email=replace(email, " ", "");

might possibly be of use. (Backup first.)

On Fri, Mar 22, 2013 at 2:58 PM, Steve Clark mailto:sclark@netwolves.com> wrote:

Hi List,

We upgraded from 2.4.x to 3.1.11. It has come to our attention by a customer that only one person was getting New Ticket notifications, but when a note was added all the people in the email field of the customer record got the update notification.

In researching this we found that if there was , space between email addresses only the last email address got the new ticket notification. If we take out the space then all the email addresses get the New Ticket Notification. 2.4.x didn't seem to have this problem.

Is there an easy fix without having to go thru all of our customers making sure there are no spaces between the email addresses?

Thanks,

-- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 tel:813-579-3200 Fax: 813-882-0209 tel:813-882-0209 Email: steve.clark@netwolves.com mailto:steve.clark@netwolves.com http://www.netwolves.com

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-- Stephen Clark *NetWolves* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com