Service will only appear if it is assigned to the customer or default services. Check there. From: otrs On Behalf Of Gökhan Öner Sent: Tuesday, April 17, 2018 9:05 AM To: otrs@lists.otrs.org Subject: [otrs] Service name Hi friends, I cannot find a Service while creating a ticket after i changed its name. It appears in in service list but when i try to create a ticket it is not in the service list. It is related with the queue which i try to create ticket. Where else do i need to check? Best. Gökhan Öner Information Technology Sabancı University +90 (216) 483 91 81 gokhanoner@sabanciuniv.edumailto:E%3Agokhanoner@sabanciuniv.edu