Re: [otrs] Illegal division by zero at ../..//Kernel/System/Stats.pmline 1581.
Hi Vince Deli you have to delete it from your database. i.e. delete from xml_storage where xml_type = "Stats" and xml_key = "your own faulty query key"; regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Vince Deli Sent: Thursday, May 08, 2008 6:17 PM To: otrs@otrs.org Subject: [otrs] Illegal division by zero at ../..//Kernel/System/Stats.pmline 1581. Whenever I try to access a test stat from the Web interface, I get this error message. SOFTWARE ERROR: Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581. Is there anyone here on the list that has experienced this? I get the error no matter which user I use, even root. The line that the error message refers to in Stats.pm is: if ($TimePeriod / ($ScalePeriod * $Count) > ($Self->{ConfigObject}->Get('Stats::MaxXaxisAttributes') || 100) We have other saved stats that work fine and all I really want to do is to delete the problematic stat. Any help will be appreciated. Thanks ________________________________ Get Free (PRODUCT) RED(tm) Emoticons, Winks and Display Pics. Check it out! http://joinred.spaces.live.com?ocid=TXT_HMTG_prodredemoticons_052008
Worked like a charm!! Thank you! Vince
Date: Fri, 9 May 2008 08:03:55 +0200> From: bruno.klaus@infotrust.ch> To: otrs@otrs.org> Subject: Re: [otrs] Illegal division by zero at ../..//Kernel/System/Stats.pmline 1581.> > Hi Vince Deli> > you have to delete it from your database.> > i.e. delete from xml_storage where xml_type = "Stats" and xml_key => "your own faulty query key";> > regards,> Bruno> > -----Original Message-----> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of> Vince Deli> Sent: Thursday, May 08, 2008 6:17 PM> To: otrs@otrs.org> Subject: [otrs] Illegal division by zero at> ../..//Kernel/System/Stats.pmline 1581.> > Whenever I try to access a test stat from the Web interface, I get this> error message.> > SOFTWARE ERROR:> > Illegal division by zero at ../..//Kernel/System/Stats.pm line 1581.> > Is there anyone here on the list that has experienced this? I get the> error no matter which user I use, even root. The line that the error> message refers to in Stats.pm is:> > if ($TimePeriod / ($ScalePeriod * $Count) >> ($Self->{ConfigObject}->Get('Stats::MaxXaxisAttributes') || 100)> > We have other saved stats that work fine and all I really want to do is> to delete the problematic stat. Any help will be appreciated.> > Thanks> > > ________________________________> > Get Free (PRODUCT) RED(tm) Emoticons, Winks and Display Pics. Check it> out!> http://joinred.spaces.live.com?ocid=TXT_HMTG_prodredemoticons_052008 > _______________________________________________> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs> Support or consulting for your OTRS system?> => http://www.otrs.com/
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participants (2)
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Klaus Bruno -
Vince Deli