Good day, I am having problem with user permission, I have set agent permission to a group as follows; ro - yes move_into - yes create - yes owner - no priority - no rw - yes After submitting, the ownership and priority change to yes. How do i ensure that the agent doesn't have the permission to change the ownership. The agent should be able to read and update ticket, move ticket into queue and finally create it. I tried a couple of time to change it but doesn't seem to work. Pls help. Thanks, Fairuz
Hi,
the last RW override all others. you should stop to create probably
On Fri, Jul 10, 2009 at 10:46 AM, OTRS
Good day,
I am having problem with user permission, I have set agent permission to a group as follows; ro - yes move_into - yes create - yes owner - no priority - no rw - yes
After submitting, the ownership and priority change to yes. How do i ensure that the agent doesn't have the permission to change the ownership. The agent should be able to read and update ticket, move ticket into queue and finally create it.
I tried a couple of time to change it but doesn't seem to work. Pls help.
Thanks, Fairuz
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