Hi Pradumna, It's just not implemented currently. We do have an open issue for it in our bug tracker, see here: http://bugs.otrs.org/show_bug.cgi?id=4784 http://bugs.otrs.org/show_bug.cgi?id=4784If you need it **now** please contact enjoy@otrs.com to discuss what we can do for you on a commercial basis. Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden THE NETHERLANDS T: +31 (0) 71 8200 255 F: +31 (0) 71 8200 254 I: http://www.otrs.com * OTRS brings true mobility to the Help Desk: The OTRS iPhone App free download http://www.otrs.com/en/products/iphone-app/ * On Fri, Oct 1, 2010 at 3:07 PM, Pradumna Maheshwari < pradumna.maheshwari@tcs.com> wrote:

Hello,

The Notification body of Survey is coming in Plain text instead of HTML,

How to convert it into HTML..?

Thanks..

Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshwari@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________

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