Hi Saurabh, I'm pretty sure that the action to delete e-mails after processing cannot be changed due to possibilities of duplicate tickets and so forth. Therefore if you want to retain e-mails I would create a secondary mailbox (OTRSArchive) or whatever and then define a rule for your otrs mailbox to forward e-mails to this account. Regards, David On Wed, Feb 3, 2010 at 3:40 PM, Saurabh Pande wrote:

hi,

i have failed to get otrs to use imap and leave a copy of the mails on the mail server.

has anyone found a fix for this or do we have a timeline for it's fix being made available?

regards,

saurabh pande. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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