Problems upgrading from 2.4.7 to 3.0.2 on OpenSuse 11.2 system
Hi all,
I need help upgrading from 2.4.7 to 3.0.2.
I downloaded the file OTRS-3.0.2-01.noarch.rpm file from the OTRS.org website and I tried to follow the instructions in http://doc.otrs.org/3.0/en/html/x907.html 3.3 Upgrading the OTRS Framework. We are installing it on a OpenSuse 11.2 system, but we have little knowledge of Linux systems. The 2.4.7 system worked fine all the time, but we are not getting this 3.0 version up and running.
What did we do (our reference is the website)?
* Stopping all relevant services succeeded with 1 exception (apache), but I presume that is because we don't have it?
* Backing up everything succeeded
* We didn't set up a new system
* The install by double clicking the file succeeded
* We also restored the old config file successfully
* Set file permissions also was succesfull
* Apply the database changes (part 1/2) didn't succeed. When running the script "cat scripts/DBUpdate-to-3.0.mysql.sql | mysql -p -f -u root otrs" we receive the following message "ERROR 1045 (28000) : Access denied for user 'root'@'localhost' (using password:YES)
* Run the migration script succeeded without errors
* Apply the database changes (part 2/2) failed with the same error as above!
* Refresh the configuration and delete caches. Please run: shell> bin/otrs.RebuildConfig.pl and shell> bin/otrs.DeleteCache.pl succeeded without errors
* Restart your services also succeeded without the apache
After this when I try to go to our OTRS website (http://our system name/otrs/index.pl) I get the following error :
"Software error:
Can't load backend module Kernel::System::Cache::File! at /opt/otrs//Kernel/System/Cache.pm line 83."
Can someone please help us?
Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,
Erik van Ast
-----Original Message-----
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Sent: woensdag 17 november 2010 11:36
To: otrs@otrs.org
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Today's Topics:
1. Re: Creating dashlet to show "My Tickets" to agents (OTRS
v3.0.1) (Mark Shepard)
2. Re: Errors when installling ITSMChangeManagement-2.1.1
(Alexander Halle)
3. Get ticket time (Eloy Coto Pereiro)
4. Re: Errors when installling ITSMChangeManagement-2.1.1
(Marius Vaitiekunas)
5. Re: When will there be a compatible OTRS::ITSM for OTRS
3.0.X? (Hugh Kelley)
----------------------------------------------------------------------
Message: 1
Date: Wed, 17 Nov 2010 03:14:40 -0500
From: Mark Shepard
I think that the problem is the $home definition have more /: Your error: /opt/otrs//Kernel/System/Cache.pm line 83
Good day, I'd like OTRs to check the POP3 account every minute instead of every 10 minutes. Which files must I change? Christian Kyony
Christian Kyony wrote :
I’d like OTRs to check the POP3 account every minute instead of every 10 minutes.
Which files must I change?
Hi Christian, the time interval is controlled by cron based on the files under /opt/otrs/var/cron/. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123
Hi Alexander, Thanks for the pointer. I edited /opt/otrs/var/cron/postmaster_mailbox and changed the default value from 10 to 1 And it works! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 18 November 2010 09:44 To: User questions and discussions about OTRS. Subject: Re: [otrs] changing the polling frequency Christian Kyony wrote :
I'd like OTRs to check the POP3 account every minute instead of every 10 minutes.
Which files must I change?
Hi Christian, the time interval is controlled by cron based on the files under /opt/otrs/var/cron/. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
If you are receiving large volumes of tickets, this may not be as effective
as implementing
procmailhttp://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_in...,
which handles tickets instantly.
On Thu, Nov 18, 2010 at 2:56 AM, Christian Kyony
Hi Alexander, Thanks for the pointer.
I edited /opt/otrs/var/cron/postmaster_mailbox and changed the default value from 10 to 1
And it works!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 18 November 2010 09:44 To: User questions and discussions about OTRS. Subject: Re: [otrs] changing the polling frequency
Christian Kyony wrote :
I'd like OTRs to check the POP3 account every minute instead of every 10 minutes.
Which files must I change?
Hi Christian,
the time interval is controlled by cron based on the files under /opt/otrs/var/cron/.
Regards
Alexander
-- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123
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Gerald Young wrote :
If you are receiving large volumes of tickets, this may not be as effective as implementing procmail http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_in..., which handles tickets instantly.
Hi Gerald, thanks for writing this article. I always wanted to know how to do it the procmail way and didn't know this article yet. Regards Alexander -- radprax Gesellschaft fuer Medizinische Versorgungszentren mbH | Domicile and Register Court: Wuppertal, HRB 19359 | Bergstr. 7-9, 42105 Wuppertal Management Board: Andreas Martin, Dr. Heiner Steffens, Dr. Renate Tewaag Phone +49 202 2489 1123, Fax +49 202 2489 941123
Hello,
The next line means, that You are using wrong mysql db password.. Without
database upgrade, you otrs upgrade will not work.
"ERROR 1045 (28000) : Access denied for user 'root'@'localhost'
(using password:YES)
On Wed, Nov 17, 2010 at 4:32 PM, Eloy Coto Pereiro
I think that the problem is the $home definition have more /:
Your error: /opt/otrs//Kernel/System/Cache.pm line 83
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-- mv
participants (6)
-
Alexander Halle -
Christian Kyony -
Eloy Coto Pereiro -
Erik van Ast -
Gerald Young -
Marius Vaitiekunas