Do you by any chance mean that the ticket is 'Locked'? If a ticket is locked it does not show up in the Queue View, but you'd find an icon for "Locked Tickets" in the upper right hand corner of the interface. It should be right there. This will be considered your 'work list'; here you'll find the tickets that are 'assigned' to you. If you for any reason not have any time to work on a particular ticket, you can click "Unlock" in the ticket zoom, and it will re-appear in the QueueView where other team members can pick it up; or you can explicitly transfer it to another owner of course. hth. -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Wed, Feb 17, 2010 at 12:02 PM, Nuno Ranito wrote:

Hello

I entered a newly created ticket, which imediatly blocked it. But I  lost net in the meanwhile, before I could perform any action, so I couldn't follow the ticket, either anyone else. Question is: is there any way NOT to block the ticket when we enter in it?

Thank you for any help

-- Neos IT | www.neosit.pt Instituto Pedro Nunes | R. Pedro Nunes | 3030–199 Coimbra | Portugal Tel +351 210 105 610 | Fax. +351 239 101 108 Tm +351 913 699 961 | E-mail nranito@neosit.pt

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