Hi Martin Maybe i am doing something wrong but I have three remarks on the new release: - When the customer has an attachment it doesn't show up with the agent - Closing a ticket doesn't give a notice to the user automatically - The customer doesn't see his history of tickets when logged in although the setting for this is yes greetz Hans Scheffers JifLin B.V. Leliestraat 7 7151 GH Eibergen http://www.jiflin.nl
Hi Hans, On Thu, May 01, 2003 at 01:18:47PM +0200, Hans Scheffers wrote:
Maybe i am doing something wrong but I have three remarks on the new release: - When the customer has an attachment it doesn't show up with the agent
This is working for me (see: http://demo.otrs.org/otrs/index.pl?Action=AgentZoom&TicketID=45467).
- Closing a ticket doesn't give a notice to the user automatically
Do you mean a 'status notify' to the customer? This is working if configured for the queue (AdminArea -> Queue).
- The customer doesn't see his history of tickets when logged in although the setting for this is yes
Jepp. That's a bug. You need to klick on 'yes' in the customer preferences screen (I know, yes is selected). If you ned a quick solution, updated * Kernel/Modules/CustomerTicketOverView.pm * Kernel/System/AuthSession/*.pm from CVS.
Hans Scheffers [...] http://www.jiflin.nl
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
I have to look again to te attacjments then,,, it worked in RC2 The yes button for the ticket history works when you have english as language, not when you select ddutch (ja) greetz Hans Scheffers JifLin B.V. Leliestraat 7 7151 GH Eibergen http://www.jiflin.nl
-----Oorspronkelijk bericht----- Van: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] Namens Martin Edenhofer Verzonden: vrijdag 2 mei 2003 0:23 Aan: otrs@otrs.org Onderwerp: Re: [otrs] Release 1.1.1
Hi Hans,
On Thu, May 01, 2003 at 01:18:47PM +0200, Hans Scheffers wrote:
Maybe i am doing something wrong but I have three remarks on the new release: - When the customer has an attachment it doesn't show up with the agent
This is working for me (see: http://demo.otrs.org/otrs/index.pl?> Action=AgentZoom&TicketID=45467).
- Closing a ticket doesn't give a notice to the user automatically
Do you mean a 'status notify' to the customer? This is working if configured for the queue (AdminArea -> Queue).
- The customer doesn't see his history of tickets when logged in although the setting for this is yes
Jepp. That's a bug. You need to klick on 'yes' in the customer preferences screen (I know, yes is selected).
If you ned a quick solution, updated
* Kernel/Modules/CustomerTicketOverView.pm * Kernel/System/AuthSession/*.pm
from CVS.
Hans Scheffers [...] http://www.jiflin.nl
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
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Hi Hans, On Fri, May 02, 2003 at 07:47:06AM +0200, Hans Scheffers wrote:
The yes button for the ticket history works when you have english as language, not when you select ddutch (ja)
Really! Can you verify this on demo.otrs.org? If yes, please create a bug report on http://bugs.otrs.org/ and I will fix it...
Hans Scheffers
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
Nope.. I can't... Don't uderstand, but now it works ??? Anyway.. It works.... :) greetz Hans Scheffers JifLin B.V. Leliestraat 7 7151 GH Eibergen http://www.jiflin.nl
-----Oorspronkelijk bericht----- Van: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] Namens Martin Edenhofer Verzonden: vrijdag 2 mei 2003 21:01 Aan: otrs@otrs.org Onderwerp: Re: [otrs] Release 1.1.1
Hi Hans,
On Fri, May 02, 2003 at 07:47:06AM +0200, Hans Scheffers wrote:
The yes button for the ticket history works when you have english as language, not when you select ddutch (ja)
Really! Can you verify this on demo.otrs.org? If yes, please create a bug report on http://bugs.otrs.org/ and I will fix it...
Hans Scheffers
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.
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Martin Edenhofer