Hi list, This topic has been mentioned before without answer at http://lists.otrs.org/pipermail/otrs/2009-September/028215.html and http://www.mail-archive.com/dev@otrs.org/msg02130.html I'm using OTRS 2.4.5 + ITSM 1.3.2 with most of the notifications working (autoresponses, event notifications, per-language agent notifications and survey) but we have never recieved an SLA notification. Is there any parameter that I should set up in order to have them working? Thanks, Leonardo Certuche