Hello- I have installed 3.0.5 on Ubuntu 10.10 and integrated OTRS with AD on W2K3 R2. I have configured otrs with AD and have populated my agents and users from the company database. I am able to receive tickets in the queue as well as through our exchange server. I run into problems when I attempt to reply to a ticket. First the reply page takes about 5 minutes to load but the CPU load is only at about 10% and the network traffic experiences a momentary spike but recedes to near flat line. Once the page loads, I receive an error stating the email in the 'To' field is not valid and to either change it or to not use a local address. The email address is valid however since it populates from the AD field and is our own company address from where the original ticket was sent. Is there a config somewhere I am missing or is this a common problem with OTRS? I have looked in the forums and through the documentation and followed all suggested configuration changes but at this point I probably just jacked something up. Any help is appreciated. Michael Nikolic PK Support Peryam & Kroll Research Corp. 773.357.3103 nikom@pk-research.com Get the most value for your research dollars. Come to Peryam & Kroll for your next quantitative study or focus group evaluation. P&K was the first and is still the best in providing those product insights you seek. Learn more about the benefits of partnering with us by calling your client service professional today at 1-800-747-5522. __________________________________________________________________________________________ This electronic mail message and attachments contain information which may be (a) LEGALLY PRIVILEGED, CONFIDENTIAL AND PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and is (b) intended only for the use of the Addressee(s) named herein. If you are not the Addressee(s), or the person responsible for delivering this message to the addressee(s), you are hereby notified that reading, copying, or distributing this message is prohibited. If you have received this electronic mail message in error, please contact us immediately (by reply e-mail) to inform us of the error and take the steps necessary to delete the message completely from your computer system and any related data. Thank you.
For your comments, may be the problem is your DNS settings, I think it should be OTRS pointing to AD, and check your settings: Config Options: Framework -> Core * CheckMXRecord: * CheckMXRecord::Nameserver: * CheckEmailAddresses: Good luck Julio Angulo De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Michael Nikolic Enviado el: Martes, 19 de Abril de 2011 04:50 p.m. Para: otrs@otrs.org Asunto: [otrs] Error in 'To' field when replying to ticket Hello- I have installed 3.0.5 on Ubuntu 10.10 and integrated OTRS with AD on W2K3 R2. I have configured otrs with AD and have populated my agents and users from the company database. I am able to receive tickets in the queue as well as through our exchange server. I run into problems when I attempt to reply to a ticket. First the reply page takes about 5 minutes to load but the CPU load is only at about 10% and the network traffic experiences a momentary spike but recedes to near flat line. Once the page loads, I receive an error stating the email in the 'To' field is not valid and to either change it or to not use a local address. The email address is valid however since it populates from the AD field and is our own company address from where the original ticket was sent. Is there a config somewhere I am missing or is this a common problem with OTRS? I have looked in the forums and through the documentation and followed all suggested configuration changes but at this point I probably just jacked something up. Any help is appreciated. Michael Nikolic PK Support Peryam & Kroll Research Corp. 773.357.3103 nikom@pk-research.com Get the most value for your research dollars. Come to Peryam & Kroll for your next quantitative study or focus group evaluation. P&K was the first and is still the best in providing those product insights you seek. Learn more about the benefits of partnering with us by calling your client service professional today at 1-800-747-5522. ________________________________________________________________________ ________________________ This electronic mail message and attachments contain information which may be (a) LEGALLY PRIVILEGED, CONFIDENTIAL AND PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and is (b) intended only for the use of the Addressee(s) named herein. If you are not the Addressee(s), or the person responsible for delivering this message to the addressee(s), you are hereby notified that reading, copying, or distributing this message is prohibited. If you have received this electronic mail message in error, please contact us immediately (by reply e-mail) to inform us of the error and take the steps necessary to delete the message completely from your computer system and any related data. Thank you.
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DM_Julio Angulo -
Michael Nikolic