Hi Leonardo, I do have Config.pm files in the following locations: /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/System/Config.pm /opt/otrs/Kernel/Modules/AdminSysConfig.pm I also have syslog enabled in the zone: root@zotrs# svcs -a | grep system-log online 14:38:47 svc:/system/system-log:default I commented out $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did not have any luck. I am not sure what I am missing here.. On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

Hi,

Just shooting in the dark here:

Syslog is not the only option to store OTRS logs, at the point you reached, I guess you already have a Config.pm file, have you checked it? mine looks like this and I'm using syslog, I guess if you don't have syslog enabled on your box, you could get rid of the second line and then run again installer.pl to see what happens

$Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';

Hope it helps,

Leonardo Certuche

On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende wrote:

...

Hi Folks,

I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg. The installation went smoothly and I was able to set up mysql database through gui. At the end of the 4'th step, when I try to go to the link provided, I face with the following error:

Software error:

no connection to syslog available - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

I did some search on the list but I could not find an answer to solve the problem.

I am using Sun Java Web Server 7.0 and I have the following warnings from the error logs:

10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/ index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427. 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

Here is what I am using

root@zotrs# cat /etc/release Solaris 10 10/09 s10x_u8wos_08a X86 ..... root@zotrs# perl -v

This is perl, v5.10.1 built for x86-solaris-thread-multi (with 2 registered patches, see perl -V for more detail) ....

OTRS 2.4.7 Source Downloaded from otrs.org

Modules: o CGI............................ok (v3.45) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.24) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.013) o Digest::MD5....................ok (v2.39) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.829) o Encode::HanExtra...............Not installed! (Optional - Required to handl e mails with several Chinese character sets.) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.08) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.66) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.31) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................Not installed! (Optional - Required for directory authentication.) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.02) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36)

What seems to be the problem? Any ideas?

Please let me know if I need to supply any other information.

Thanks.

-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

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-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

Hi As far as I know this error is not related to mysql.*Syslog* is a standard for forwarding log messages in to an internet protocol comuter system (guyes please correct me if I am wrong).Hope you will get the some hint for your problem on the link * http://wiki.bestpractical.com/view/NoConnectionToSyslog* Regards Sourabh Sarwate On Thu, Feb 11, 2010 at 4:34 PM, Deniz Rende wrote:

Does anybody know if the errors above are mysql related or is there something else going on?

Did anybody successfully install the latest otrs on solaris 10 zone before? If so what database did you use?

Anybody out there have any idea what's going on with the error?

no connection to syslog available - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

On Wed, Feb 10, 2010 at 6:08 PM, Deniz Rende wrote:

...

Hi Leonardo,

I do have Config.pm files in the following locations:

/opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/System/Config.pm /opt/otrs/Kernel/Modules/AdminSysConfig.pm

I also have syslog enabled in the zone:

root@zotrs# svcs -a | grep system-log online 14:38:47 svc:/system/system-log:default

I commented out $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did not have any luck.

I am not sure what I am missing here..

On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

...

Hi,

Just shooting in the dark here:

Syslog is not the only option to store OTRS logs, at the point you reached, I guess you already have a Config.pm file, have you checked it? mine looks like this and I'm using syslog, I guess if you don't have syslog enabled on your box, you could get rid of the second line and then run again installer.pl to see what happens

$Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';

Hope it helps,

Leonardo Certuche

On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende wrote:

...

Hi Folks,

I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg. The installation went smoothly and I was able to set up mysql database through gui. At the end of the 4'th step, when I try to go to the link provided, I face with the following error:

Software error:

no connection to syslog available - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

I did some search on the list but I could not find an answer to solve the problem.

I am using Sun Java Web Server 7.0 and I have the following warnings from the error logs:

10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427. 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

Here is what I am using

root@zotrs# cat /etc/release Solaris 10 10/09 s10x_u8wos_08a X86 ..... root@zotrs# perl -v

This is perl, v5.10.1 built for x86-solaris-thread-multi (with 2 registered patches, see perl -V for more detail) ....

OTRS 2.4.7 Source Downloaded from otrs.org

Modules: o CGI............................ok (v3.45) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.24) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.013) o Digest::MD5....................ok (v2.39) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.829) o Encode::HanExtra...............Not installed! (Optional - Required to handl e mails with several Chinese character sets.) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.08) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.66) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.31) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................Not installed! (Optional - Required for directory authentication.) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.02) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36)

What seems to be the problem? Any ideas?

Please let me know if I need to supply any other information.

Thanks.

-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

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-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

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If setting to file does work, then it's something with the Syslog setup on your system or the Syslog config in OTRS. Please review the options available via SysConfig.

Thanks Michiel, that seems to be working but now I am running into another problem. I go to http://server/otrs/index.pl and I am greeted with the login page. I enter my default user name as "root@localhost" and password "root", It seems to try to connect but finally the browser gives up with the following: The connection was reset The connection to the server was reset while the page was loading. # The site could be temporarily unavailable or too busy. Try again in a few moments. # If you are unable to load any pages, check your computer's network connection. # If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. I clean up cookies, restart the server instance, restart the database again same thing with no luck. I was using mysql database but I changed to postgres. In both instances I get the same thing. Any ideas? Thanks.. Deniz. On Thu, Feb 11, 2010 at 10:17 AM, Michiel Beijen wrote:

Hi Deniz.

Syslog is the default for OTRS, so if you just remove that from your Config.pm it will still use it.

Please try and set it explicitly to Logfile by adding these lines to Config.pm:

$Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::File';

If setting to file does work, then it's something with the Syslog setup on your system or the Syslog config in OTRS. Please review the options available via SysConfig. -- Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm

On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende wrote:

...

Hi Leonardo,

I do have Config.pm files in the following locations:

/opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/System/Config.pm /opt/otrs/Kernel/Modules/AdminSysConfig.pm

I also have syslog enabled in the zone:

root@zotrs# svcs -a | grep system-log online 14:38:47 svc:/system/system-log:default

I commented out $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did not have any luck.

I am not sure what I am missing here..

On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

...

Hi,

Just shooting in the dark here:

Syslog is not the only option to store OTRS logs, at the point you reached, I guess you already have a Config.pm file, have you checked it? mine looks like this and I'm using syslog, I guess if you don't have syslog enabled on your box, you could get rid of the second line and then run again installer.pl to see what happens

$Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';

Hope it helps,

Leonardo Certuche

On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende wrote:

...

Hi Folks,

I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg. The installation went smoothly and I was able to set up mysql database through gui. At the end of the 4'th step, when I try to go to the link provided, I face with the following error:

Software error:

no connection to syslog available - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

I did some search on the list but I could not find an answer to solve the problem.

I am using Sun Java Web Server 7.0 and I have the following warnings from the error logs:

10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427. 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

Here is what I am using

root@zotrs# cat /etc/release Solaris 10 10/09 s10x_u8wos_08a X86 ..... root@zotrs# perl -v

This is perl, v5.10.1 built for x86-solaris-thread-multi (with 2 registered patches, see perl -V for more detail) ....

OTRS 2.4.7 Source Downloaded from otrs.org

Modules: o CGI............................ok (v3.45) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.24) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.013) o Digest::MD5....................ok (v2.39) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.829) o Encode::HanExtra...............Not installed! (Optional - Required to handl e mails with several Chinese character sets.) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.08) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.66) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.31) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................Not installed! (Optional - Required for directory authentication.) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.02) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36)

What seems to be the problem? Any ideas?

Please let me know if I need to supply any other information.

Thanks.

-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

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-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

Hi Michiel, Well, that is the problem actually, no errors showing up either in Web Server logs or in /var/adm/messages. In both instances same thing happened. I just can't pinpoint where the problem is. The following URI's are set up for CGI directories and Document Directories: CGI : /otrs defined as /opt/otrs/bin/cgi-bin Document Directory: /otrs-web defined as /opt/otrs/var/http/htdocs I am not sure if it is web server's fault here. It could very well be. Most of our company stuff runs on this web server, our company web site, test bugzilla install, and bunch of other stuff. Any input will be greatly appreciated... Thanks. On Fri, Feb 12, 2010 at 7:41 AM, Michiel Beijen wrote:

So, any info in your web servers' error log? Best to check there first before switching your database :D

BTW You mentioned you used Sun Java Web server, and that's all good and stuff, but I guess most users will have either Apache or Microsoft IIS. I don't say that it will not work, just I do not make any promises either...

-- Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm

On Thu, Feb 11, 2010 at 8:40 PM, Deniz Rende wrote:

...

If setting to file does work, then it's something with the Syslog setup

...

on your system or the Syslog config in OTRS. Please review the options available via SysConfig.

Thanks Michiel, that seems to be working but now I am running into another problem. I go to http://server/otrs/index.pl and I am greeted with the login page. I enter my default user name as "root@localhost" and password "root", It seems to try to connect but finally the browser gives up with the following:

The connection was reset The connection to the server was reset while the page was loading. # The site could be temporarily unavailable or too busy. Try again in a few moments.

# If you are unable to load any pages, check your computer's network connection.

# If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

I clean up cookies, restart the server instance, restart the database again same thing with no luck.

I was using mysql database but I changed to postgres. In both instances I get the same thing.

Any ideas?

Thanks.. Deniz.

On Thu, Feb 11, 2010 at 10:17 AM, Michiel Beijen

...

wrote:

...

Hi Deniz.

Syslog is the default for OTRS, so if you just remove that from your Config.pm it will still use it.

Please try and set it explicitly to Logfile by adding these lines to Config.pm:

$Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::File';

If setting to file does work, then it's something with the Syslog setup on your system or the Syslog config in OTRS. Please review the options available via SysConfig. -- Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm

On Thu, Feb 11, 2010 at 1:08 AM, Deniz Rende wrote:

...

Hi Leonardo,

I do have Config.pm files in the following locations:

/opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/System/Config.pm /opt/otrs/Kernel/Modules/AdminSysConfig.pm

I also have syslog enabled in the zone:

root@zotrs# svcs -a | grep system-log online 14:38:47 svc:/system/system-log:default

I commented out $Self->{'LogModule'} = 'Kernel::System::Log::SysLog'; in /opt/otrs/Kernel/Config.pm and restarted the server instance, but I did not have any luck.

I am not sure what I am missing here..

On Wed, Feb 10, 2010 at 3:56 PM, Leonardo Certuche < leonardo.certuche@itcon-ltda.com> wrote:

...

Hi,

Just shooting in the dark here:

Syslog is not the only option to store OTRS logs, at the point you reached, I guess you already have a Config.pm file, have you checked it? mine looks like this and I'm using syslog, I guess if you don't have syslog enabled on your box, you could get rid of the second line and then run again installer.pl to see what happens

$Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; $Self->{'LogModule'} = 'Kernel::System::Log::SysLog';

Hope it helps,

Leonardo Certuche

On Wed, Feb 10, 2010 at 4:11 PM, Deniz Rende wrote:

...

Hi Folks,

I installed otrs on a Solaris 10 x86 zone with ActivePerl 5.10 solaris pkg. The installation went smoothly and I was able to set up mysql database through gui. At the end of the 4'th step, when I try to go to the link provided, I face with the following error:

Software error:

no connection to syslog available - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

For help, please send mail to this site's webmaster, giving this error message and the time and date of the error.

I did some search on the list but I could not find an answer to solve the problem.

I am using Sun Java Web Server 7.0 and I have the following warnings from the error logs:

10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: DBD::mysql::db do failed: Unknown system variable 'NAMES' at /opt/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 427. 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: no connection to syslog available 10/Feb/2010:15:01:53 warning for host 192.168.1.100 trying to GET /otrs/index.pl, /opt/otrs/bin/cgi-bin/index.pl reports: CORE4385: stderr: [Wed Feb 10 15:01:53 2010] index.pl: - unix dgram connect: Socket operation on non-socket at ../..//Kernel/System/Log/SysLog.pm line 63

Here is what I am using

root@zotrs# cat /etc/release Solaris 10 10/09 s10x_u8wos_08a X86 ..... root@zotrs# perl -v

This is perl, v5.10.1 built for x86-solaris-thread-multi (with 2 registered patches, see perl -V for more detail) ....

OTRS 2.4.7 Source Downloaded from otrs.org

Modules: o CGI............................ok (v3.45) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.24) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.013) o Digest::MD5....................ok (v2.39) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.829) o Encode::HanExtra...............Not installed! (Optional - Required to handl e mails with several Chinese character sets.) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.08) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.66) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.31) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................Not installed! (Optional - Required for directory authentication.) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.02) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36)

What seems to be the problem? Any ideas?

Please let me know if I need to supply any other information.

Thanks.

-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

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-- Deniz Rende E-mail: deniz.rende@gmail.com Phone: +1 (224) 789-UNIX (8649) Mobile: +1 (816) 213-2139 Web: http://www.deniz-rende.com/blog

Thank you for your responses, I was able to get otrs up and running with Solaris 10+apache2+mysql I had some difficulties installing the mysql dbd driver with mysql 64 bit version, but it worked with 32 bit under solaris 10. I am planning to go deeper in the future how to get otrs working with Sun Java Web Server 7.0 but until then we'll have to use apache2. I'll post my experiences here later.... Thanks again for all the helpful hints and responses. Regards, Deniz.. On Fri, Feb 19, 2010 at 3:41 AM, Alexander Halle wrote:

Hi Deniz,

as Michiel said most of us have no experience with OTRS on Sun Java Web server and perhaps the same is true for Solaris. So helping is difficult.

Do you have the possibility to use a machine with Apache and MySQL on Solaris or even on Linux as an intermediate step ? Then chances to get this running would be higher and afterwards you would have a reference machine to build upon.

Regards

Alexander

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