Has any one written or drafted a training manual or user-guide for agents? I am ready to move into production with otrs and need to train agents. Before I reinvent the wheel writing a guide, I was wondering if someone had one they're willing to share. Even if it is basic. I will of course share back with the community. Cyrille Parent Assistant Director, IT Support Services Pikes Peak Community College 5675 S. Academy Blvd Colorado Springs, CO 80906 Voice: 719 540 7433 Fax: 719 540 7527