followup: if May's tickets are not to be seen by "general", then May should have a CustomerID of company-sales. On Wed, Dec 12, 2012 at 9:11 AM, Gerald Young wrote:

http://forums.otterhub.org/viewtopic.php?f=60&t=7531

Accounting customers have a CustomerID of company-accounting or company-groupa Sales customers have a CustomerID of company-sales or company-groupb everyone else has a customerID of company (general requests/group c)

The schema is extended/modifiedhttp://doc.otrs.org/3.0/en/html/x2282.html#multi-customer-ids-dbin the CustomerUser Map to include CustomerIDs, based upon a field added to the customer_user table or referenced from an arbitrary attribute in ldap/active directory.

Accounting customers will have CustomerIDs of company Sales customers will have CustomerIDs of company

Bob and Joe have CustomerIDs of company-accounting,company-sales (plus they will have access to their "default" company as CustomerID") May has a CustomerID of (pick one: company or company-sales) and a CustomerIDs of the other one.

"Company Tickets" is the place to see the tickets that aren't "My Tickets".

On Wed, Dec 12, 2012 at 8:40 AM, Aad Leenheer wrote:

...

I wonder if Jack has found any Solution on How to setup customer users, customer groups and permissions :****

Hi Guys,****

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****

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Here is the scenario,****

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****

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1. A customer company has two bosses, Bob(CEO) and Joe(CFO).****

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2. They have two major departments, Accounting and Sales. There are****

about 10 employees in each department.****

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3. Joe is responsible for the Accounting department. And May is the****

head of Sales department.****

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****

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Requirement,****

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****

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1. The customer company wants to have 3 groups of tickets, tickets of****

Accounting (Group A), tickets of Sales (Group B) and tickets of general****

requests (Group C). ****

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2. Bob and Joe can see all company's tickets.****

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3. Customer users can only see their own tickets and general tickets.****

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4. May is able to see all the tickets from Sales department and****

General tickets.****

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****

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Any idea on how to setup this? Thanks!****

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****

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Jack****

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Thanks in Advance,****

Aad****

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Another interesting note: Samba 4 (with the full independent AD implementation mandated by the EU judgment against MS) was released this week. No Windows CALs required to do authentication against it, and can be managed directly with the MS tools *and* it supports replication of AD forests. He may be able to do this more easily using a Samba 4 "domain controller". I'm setting up a lab system to test this today.