Resolve your DNS problem of disable the MX record check in OTRS (in Config.pm): B.1.1.14. CheckMXRecord Description Value Description: Check the MX record of email addresses before sending an email? Group: Framework SubGroup: Core Valid: 1 Required: 1 Config-Setting: $Self->{'CheckMXRecord'} = '1'; à $Self->{'CheckMXRecord'} = '0'; Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Aysel Pamuk Verzonden: dinsdag 11 maart 2008 11:06 Aan: otrs@otrs.org Onderwerp: [otrs] New user add problem I have installed OTRS 2.2.5 . I want to add a new user bt received the error: Email address (aysel.pamuk@gantek.com) not valid (invalid aysel.pamuk@gantek.com (DNS problem: no nameservers)! )! What should I do? Thanks in afvance, Aysel Pamuk