I think there is a risk to give admin rigths tu user customers to any place of a system that must be managed by helpdesk and MIS team. A FAQ is published "available" to be asked. Carlos, México _____ De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Emily Flynn Enviado el: Jueves, 21 de Junio de 2007 06:18 a.m. Para: otrs@otrs.org Asunto: [otrs] Give Customer FAQ admin rights. Hi all, I have the FAQ console set up on our OTRS, but I’d like to be able to give some of our customers admin rights to the FAQ. Is there a way I can do this? thanks Kind Regards, Emily