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hamood Iqbal

10 Oct 2007 10 Oct '07

8:15 a.m.

i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. thanks

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Marius Flage

10 Oct 10 Oct

8:20 a.m.

hamood Iqbal skrev:

i am new to OTRS.

please guide me how to access OTRS form another pc not from localhost.

Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's "otrs", so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius

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hamood Iqbal

8:32 a.m.

http://172.30.72.147/otrs/index.pl is the url on the machine i have installed otrs and from the current machine i want to access it it does not open any thing On 10/10/07, Marius Flage wrote:

hamood Iqbal skrev:

...
i am new to OTRS.

please guide me how to access OTRS form another pc not from localhost.

Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's "otrs", so the full url will look something like this:

http://192.168.1.45/otrs/

But this really depends on your installation. Just compare the url entered with localhost and apply some logic.

Good luck!

- Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Emily Flynn

8:38 a.m.

Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of hamood Iqbal Sent: 10 October 2007 09:32 To: User questions and discussions about OTRS.org Subject: Re: [otrs] how to access from another pc? http://172.30.72.147/otrs/index.pl is the url on the machine i have installed otrs and from the current machine i want to access it it does not open any thing On 10/10/07, Marius Flage wrote: hamood Iqbal skrev:

i am new to OTRS.

please guide me how to access OTRS form another pc not from localhost.

Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's "otrs", so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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hamood Iqbal

8:48 a.m.

the apache service is running as it opening the otrs page on the local machine On 10/10/07, Emily Flynn wrote:

Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? ------------------------------

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *hamood Iqbal *Sent:* 10 October 2007 09:32 *To:* User questions and discussions about OTRS.org *Subject:* Re: [otrs] how to access from another pc?

http://172.30.72.147/otrs/index.pl

is the url on the machine i have installed otrs

and from the current machine i want to access it

it does not open any thing

On 10/10/07, *Marius Flage* wrote:

hamood Iqbal skrev:

...
i am new to OTRS.

please guide me how to access OTRS form another pc not from localhost.

Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's "otrs", so the full url will look something like this:

http://192.168.1.45/otrs/

But this really depends on your installation. Just compare the url entered with localhost and apply some logic.

Good luck!

- Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Peter van Beugen

9 a.m.

Do you have a firewall running on the OTRS machine? Did you allow port 80? Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens hamood Iqbal Verzonden: woensdag 10 oktober 2007 10:48 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] how to access from another pc? the apache service is running as it opening the otrs page on the local machine On 10/10/07, Emily Flynn < eflynn@alliedpensions.com mailto:eflynn@alliedpensions.com > wrote: Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? ________________________________ From: otrs-bounces@otrs.org [mailto: otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org ] On Behalf Of hamood Iqbal Sent: 10 October 2007 09:32 To: User questions and discussions about OTRS.org Subject: Re: [otrs] how to access from another pc? http://172.30.72.147/otrs/index.pl is the url on the machine i have installed otrs and from the current machine i want to access it it does not open any thing On 10/10/07, Marius Flage wrote: hamood Iqbal skrev:

i am new to OTRS.

please guide me how to access OTRS form another pc not from localhost.

Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's "otrs", so the full url will look something like this: http://192.168.1.45/otrs/ But this really depends on your installation. Just compare the url entered with localhost and apply some logic. Good luck! - Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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hamood Iqbal

9:07 a.m.

no the pc is on the local lan. i think i remmber i need to change something in the http conf file of apache.. for it to work .what it is i am not sure On 10/10/07, Peter van Beugen wrote:

Do you have a firewall running on the OTRS machine?

Did you allow port 80?

*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *hamood Iqbal *Verzonden:* woensdag 10 oktober 2007 10:48 *Aan:* User questions and discussions about OTRS.org *Onderwerp:* Re: [otrs] how to access from another pc?

the apache service is running as it opening the otrs page on the local machine

On 10/10/07, *Emily Flynn* < eflynn@alliedpensions.com> wrote:

Have you checked Apache is running? It sometimes stops for me, so you might just check that in the services of the localhost? ------------------------------

*From:* otrs-bounces@otrs.org [mailto: otrs-bounces@otrs.org] *On Behalf Of *hamood Iqbal *Sent:* 10 October 2007 09:32 *To:* User questions and discussions about OTRS.org *Subject:* Re: [otrs] how to access from another pc?

http://172.30.72.147/otrs/index.pl

is the url on the machine i have installed otrs

and from the current machine i want to access it

it does not open any thing

On 10/10/07, *Marius Flage* wrote:

hamood Iqbal skrev:

...
i am new to OTRS.

please guide me how to access OTRS form another pc not from localhost.

Just enter the ip address of the remote computer into your browser. E.g. if the machine running otrs is 192.168.1.45, enter that ip into your browser. Of course you also need to apply the path to the otrs-installation. Usually that's "otrs", so the full url will look something like this:

http://192.168.1.45/otrs/

But this really depends on your installation. Just compare the url entered with localhost and apply some logic.

Good luck!

- Marius _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Marius Flage

9:09 a.m.

hamood Iqbal skrev:

no the pc is on the local lan.

i think i remmber i need to change something in the http conf file of apache.. for it to work .what it is i am not sure

Do a netstat -tpln and enter the output here. You have to make sure that the apache service is listening on the external interface. Also check iptables -L -v -n and output the same here. - Marius

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Emily Flynn

8:22 a.m.

Are you talking about browsing to OTRS i.e. http://othermachine/otrs/index.pl If you want to access the config files you'll have to use remote desktop. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of hamood Iqbal Sent: 10 October 2007 09:16 To: otrs@otrs.org Subject: [otrs] how to access from another pc? i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. thanks

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pri pri

19 Oct 19 Oct

2:58 p.m.

hi u can access it this way when u are part of a domain http://domain/otrs/index.pl hope this helps Date: Wed, 10 Oct 2007 11:15:38 +0300 From: hamuod@gmail.com To: otrs@otrs.org Subject: [otrs] how to access from another pc? i am new to OTRS. please guide me how to access OTRS form another pc not from localhost. thanks _________________________________________________________________ Check out some new online services at Windows Live Ideas—so new they haven’t even been officially released yet. http://www.msnspecials.in/windowslive/

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participants (5)

Emily Flynn
hamood Iqbal
Marius Flage
Peter van Beugen
pri pri