Hi, thanks Never Min and Sujeeva for the answers. I found these settings also and did both these changes. Agents can now select all the default services. The customer code field is still grayed out by default. I doesn't prevent the agents from creating a ticket so that's good. However, I would like them to be able to select the customer company. Any idea on how to allow this without creating a customer for a given customer code (company)? Thanks, Benedict

From: *Sujeeva Tissaarachchi* mailto:sujeeva_t@yahoo.com> Date: 2016-07-12 7:41 GMT+02:00 Subject: Re: [otrs] Allowing agents to always select a customer code To: "User questions and discussions about OTRS." mailto:otrs@lists.otrs.org>

Hi

To facilitate all services available to agents, you have two methods

1. If agent is also defined as a customer, then use "customer user <--> services" section in admin panel and assign services to agent/customer 2. Alternatively, make required services as Default Services using "Edit Default Services" link in "customer user <--> services" section Best Regards, Sujeeva Tissaarachchi

------------------------------------------------------------------------ *From:* Never Min mailto:never.min@gmail.com> *To:* User questions and discussions about OTRS. mailto:otrs@lists.otrs.org> *Cc:* User questions and discussions about OTRS. mailto:otrs@otrs.org> *Sent:* Tuesday, 12 July 2016, 9:05 *Subject:* Re: [otrs] Allowing agents to always select a customer code

- Same question about services. I want the agents to be able to select all the services.

First set Ticket::Service::Default::UnknownCustomer to YES http://your.otrs.host//otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;Sy...

and edit default service: http://your.otrs.host/otrs/index.pl?Action=AdminCustomerUserService

I hope this will help you.

-N

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