ITSM change management and linking tickets
3 May
2011
3 May
'11
2:19 p.m.
I sent this to the ITSM group several weeks ago, but found no response, so I'm forwarding here. Is there a significance to linking tickets to changes or workorders other than reference? I don't see how I can create a condition based upon a ticket state.
3 May
3 May
2:23 p.m.
Dear Robert, On 03.05.2011, at 16:19, Robert Butler wrote:
Is there a significance to linking tickets to changes or workorders other than reference? I don't see how I can create a condition based upon a ticket state.
This is just not implemented yet and discussed on otrsteam.ideascale.com =) Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
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Nils Leideck -
Robert Butler