Check the path to GenericAgent.pl. Is it really in "/users/www/otrs/bin/" ? Date: Wed, 16 Dec 2009 07:54:30 -0800 From: scott_bean@wsu.edu To: otrs@otrs.org Subject: [otrs] Cron GenericAgent Error We are in the process of implementing OTRS in our IT department. The error below keeps occurring. Any ideas ony what is causing this would be greatly appreciated. -----Original Message----- From: Cron Daemon [mailto:root@charlotte.it.wsu.edu] Sent: Tuesday, December 15, 2009 3:00 PM To: root@charlotte.it.wsu.edu Subject: Cron $HOME/bin/GenericAgent.pl >> /dev/null /bin/sh: /users/www/otrs/bin/GenericAgent.pl: No such file or directory Thanks, Scott Bean IT Planning & Projects Washington State University scott_bean@wsu.edu This communication may contain privileged, non-public or other confidential information. If you have received it in error, please advise the sender by reply email and immediately delete the message and any attachments without copying or disclosing the contents. Thank you.