I figured this out.... I just needed to edit the sysconfig for tickets to be able to select an agent(optional) to notify when I submit a ticket. -Isaac Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Isaac Gonzalez Sent: Friday, June 02, 2006 5:43 PM To: User questions and discussions about OTRS.org Subject: [otrs] new "note!" notifications not getting sent at all All other agent notifications are working fine I believe.....so its not an smtp issue. Not sure where else to look. Thanks, isaac Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379