SysConfig: Ticket -> Core::Ticket Option: Ticket::ViewableLocks: Description: Viewable locks. Default: unlock, tmp_lock. My hunch is that if you add 'lock' you will see them as well. I myself prefer the StatusView, as my honorable friend signori Leonardo suggested here as well. Wondering how you will keep focus on what needs to be worked on next if you see ALL the cases.... gr, Frans From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of aman Sent: dinsdag 26 mei 2009 08:05 To: otrs@otrs.org Subject: Re: [otrs] show all tickets to the agents. (Leonardo Certuche) hi Leonardo, i don't want to get rid of the locking feature, just want to show all the tickets(even the owner is assigned to a ticket, locked) in the queue frontend by default. In my current system it is possible only when owner will Unlock that ticket, then it will be visible to other agents. in Short i want All Tickets:XX should be the default view. (in Preferences i have selected My Queues:queue_name). thanks in advance. On Tue, May 26, 2009 at 5:23 AM, wrote: Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: Editing ticket body (Maurice James) 2. Re: Editing ticket body (Afshar Mohebbi) 3. Re: Editing ticket body (Maurice James) 4. Re: notification to sender of ticket, if his ticket was closed. (Leonardo Certuche) 5. Re: show all tickets to the agents. (Leonardo Certuche) ---------------------------------------------------------------------- Message: 1 Date: Mon, 25 May 2009 09:23:10 -0400 From: "Maurice James" Subject: Re: [otrs] Editing ticket body To: "'User questions and discussions about OTRS.'" Message-ID: Content-Type: text/plain; charset="utf-8" You have to edit the ticket article through the database once it is created From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Afshar Mohebbi Sent: Sunday, May 24, 2009 6:49 AM To: User questions and discussions about OTRS. Subject: [otrs] Editing ticket body Hi, Why body of a new ticket is not editable just after creation? There maybe a mis-spelling or any other text that customer or agents want to correct. Afshar Mohebbi