Ive temporarily solved the problem by killing off "Ticket Closed" notifications. This will likely come back to haunt me later. The ticket closed messages were causing the reopening of tickets. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, August 09, 2011 11:45 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Tickets wont stay closed If it opens, it's usually because a followup exists on the ticket. On Tue, Aug 9, 2011 at 7:46 AM, Muhammad El-Sergani wrote: Hello Robert, I don't know your conf, but I used to have this problem. I believe it was caused by tickets being locked after any action done. Can you confirm if this is the case? Thanks and Best Regards, Muhammad El-Sergani. On Tue, Aug 9, 2011 at 4:50 AM, Robert Woodworth wrote: Im trying to figure out why some tickets stay closed and yet others re open themselves. Any troubleshooting ideas ? I set the ticket to closed-successful and a little while later its reopened all by itself. I know I misconfigured something, but I cant find the error. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs