Nasser, Well, actually memcached DOES have perl support; an example is here on this page: http://www.danga.com/memcached/ One of the biggest social network sites in The Netherlands makes heavy use of memcached which made me also think about potential benefits for using memcached in combination with OTRS. As Martin stated, it might be rather trivial to implement OTRS support for memcached because it would be 'just another' caching backend. The question would be if there is a benefit in using memcached over the current caching implementation. So load testing and performance measurements should are really important. And also, it would be rather important to find out if in the current implementation caching is implemented in the right places. If there would be developers or OTRS admins currently working in heavy load environments (the typical places where you'd benefit the most from caching I guess) that would be able to do some measuring and testing and provide feedback on this, that would be great! -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jul 29, 2009 at 08:51, Martin Edenhofer wrote:

Hi Nikolay,

maybe it's a better issue for the developer mailing list... next time. :)

There is a cache object in OTRS available with currently one backend (file system). It is totally easy to write a backend for memcached.

See also Kernel/System/Cache/File.pm

PS: What do you think about general caching in OTRS?

Greetings,

-Martin

On Jul 28, 2009, at 14:22 , Nikolay Yatsyshyn wrote:

Hello all!

...

Can somebody tell me, does OTRS support memcached?

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But memcached only makes sense if you have access to lots of memory; that's what it uses for caching. VPS typically do NOT have lots of memory, so it wouldn't be of much use..... -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Jul 29, 2009 at 11:01, Nikolay Yatsyshyn wrote:

Martin Edenhofer wrote:

...

Hi Nikolay,

maybe it's a better issue for the developer mailing list... next time. :)

There is a cache object in OTRS available with currently one backend (file system). It is totally easy to write a backend for memcached.

See also Kernel/System/Cache/File.pm

PS: What do you think about general caching in OTRS?

Greetings,

-Martin

On Jul 28, 2009, at 14:22 , Nikolay Yatsyshyn wrote:

Hello all!

...

Can somebody tell me, does OTRS support memcached?

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I think this is neccessary feature. Performance of my server is not bad - we have good hw, but I want to decrease it load. I think users, which have low-end hardware or VPS will estimate it.

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