Hi! I try to use otrs within my support group - but I don't want to have UserLogin, email and Customerid as requiered fields, as not every Customer needs a login, not every Customer has an email address. I only need the id as primary key in the table (and that should be Auto Increment) Is there a way to do that, or at least to set automatic random default values for the fields? lg Maritn
Hi there, we use OTRS as an internal tool to communicate with our customers. None of them ever logged into the system most of them even do not know how todo that. We just communicate via Email with each others. So Email is what theve all got. How else would you get the tickets into the system or the resolutions of the ticket to the custormer? You may use a phone ticket including a dummy adress therefore... hth abit, Li otrs-bounces@otrs.org schrieb am 27.01.2005 14:17:05:
Hi!
I try to use otrs within my support group - but I don't want to have UserLogin, email and Customerid as requiered fields, as not every Customer needs a login, not every Customer has an email address. I only need the id as primary key in the table (and that should be Auto Increment)
Is there a way to do that, or at least to set automatic random default values for the fields?
lg Maritn
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Volker.Lipper@de.mecglobal.com schrieb:
Hi there,
we use OTRS as an internal tool to communicate with our customers. None of them ever logged into the system most of them even do not know how todo that. We just communicate via Email with each others. So Email is what theve all got. How else would you get the tickets into the system or the resolutions of the ticket to the custormer? You may use a phone ticket including a dummy adress therefore...
Hi Volker! 80% of our Techsupport task's are done via phone, so I don't need an email adress (although I can enter a dummy address here). But the big problems are the user login and the customer id. Customer id is strictly related to a company at our company, many customers buy our products in software shops, so we don't have any customer accounts from them - and no customer id. So as primary key, i want to have the customer id as auto increment field - but how should the agent know what the last id was? For this reasons I am search for 3 solutions - * drop those fields * make them not required * auto fill them and want to know if one of these is possible. lg
participants (2)
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Martin Hochreiter -
Volker.Lipper＠de.mecglobal.com