Hi I'm solved the problem. The new BIDateChecksum (a modified copy of DateChecksum) had the old package definition: package Kernel::System::ITSMChange::Number::DateChecksum I modified the definition into package Kernel::System::ITSMChange::Number::BIDateChecksum and now all works fine. Sorry for my mistake ... stefano boccanera 2011/6/30 Stefano Boccanera

Hi

I catched following error using the otrs.ITSMChangeDelete.pl (the real procedure that output the error is otrs.ITSMChangesCheck.pl) - (OTRS 3.0.8, ITSM 3.0.3)

Can't locate package Kernel::System::ITSMChange::Number::BIDateChecksum for @Kernel::System::ITSMChange::ISA at /opt/otrs/Kernel/System/ITSMChange.pm line 101.

depite the errors the changes I want to delete are really deleted.

BIDateChecksum module is a custom module that creates a custom Change id string. It works fine and the module is into the right directory Kernel/System/ITSMChange/Numbers

what's the problem ?

best regards

-- * Stefano Boccanera*

-- * Stefano Boccanera*