Re: [otrs] OTRS system giving 500 internal server error

[Moving the thread back to the group] Pradumna, any one (or all) of those Perl interpreter errors could cause a 500 error at the server level. I'd start with the most recent first. Hugh On Wed, Jan 12, 2011 at 8:31 AM, Pradumna Maheshwari < pradumna.maheshwari@tcs.com> wrote:
Hello Hugh,
How r u...?
As you said, I checked log files for both OTRS and Perl.
There are few files in Perl logs like ‘PerlEx-Err-001'......‘PerlEx-Err-005' having few errors.
- Terminating on signal SIGTERM(15) - [Mon Nov 15 09:50:26 2010] -e: Odd number of elements in anonymous hash at C:/inetpub/wwwroot/OTRS/bin/cgi-bin/../../Kernel/Config.pm line 223. - C:/inetpub/wwwroot/OTRS/bin/cgi-bin/../../Kernel/Config.pm line 223. ERROR: Can't write C:/inetpub/wwwroot/OTRS/var/log/otrs.log.error: Permission denied
- ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: MSWin32 [Thu Jan 6 09:52:08 2011] index.pl: Use of uninitialized value $Param{"OP"} in substitution (s///) at C:/inetpub/wwwroot/OTRS/bin/cgi-bin/../../Kernel/Output/HTML/Layout.pm line 1178, <DATA> line 275.
- [Thu Dec 2 09:41:05 2010][Error][Kernel::System::CustomerUser::LDAP::new][151] First bind failed! Unexpected EOF
I searched a lot, but was not successful to know why am I getting '500 internal server error'..?
It seems problem in LDAP connection or some network problem...?
If you get any thing on this, please let me know.....
Thanks a lot.....
Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshwari@tcs.com Website: http://www.tcs.com ____________________________________________ Experience certainty. IT Services Business Solutions Outsourcing ____________________________________________
*Re: [otrs] OTRS system giving 500 internal server error* *Hugh Kelley * to: Pradumna Maheshwari 12/23/2010 07:08 PM
------------------------------
No, I do not know why you are receiving that error.
I suggest you check the OTRS log and the Perl interpreter log. You can usually find the hint you need in one of those.
Hugh
On 12/23/10, Pradumna Maheshwari
wrote: Hello Hugh,
Thanks a lot for your reply....
But can you please tell me why am I getting '500 internal server error' error ?
And after restarting the IIS server, its all fine. Is it some cache problem or performance issue ?
Thanks and Regards-
Pradumna Maheshwari Tata Consultancy Services Cell:- +919930333734 Mailto: pradumna.maheshwari@tcs.com
-----Forwarded by Pradumna Maheshwari/MUM/TCS on 12/23/2010 05:36PM -----
To: otrs@otrs.org, otrs-bounces@otrs.org From: Pradumna Maheshwari/MUM/TCS Date: 12/22/2010 07:43PM Subject: OTRS system giving 500 internal server error
Hello all....
I have a problem that, sometimes OTRS system suddenly gets down, giving "500 internal server error" error.
For this, I simply restart IIS server and then it starts again. I am using IIS7.
What could be the possible reasons?
Also tell me which module I should use for OTRS in IIS under 'Handler Mapping'- CGImodule or ISAPIModule ? Currently I am using ISAPI.
Thanks a lot for your response...
Regards-
Pradumna Maheshwari
=====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you
=====-----=====-----===== Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you
participants (1)
-
Hugh Kelley