Hi Scott, Depending on what you'd need to achieve, it might be easiest to store the phone number in the agent's preferences. It would be an easier feat to add a preference value, than to add an actual user (agent) attribute. The last would need an API and database change. You said you 'modified the html' - I take it that you've modified the AdminUserForm.dtl template; that's a first step, and that's good. Second and third steps would be to add the field to the actual database, for instance via mysql or so, and the adding of the field to the backend API in Kernel/System/User.pm I hope this helps, ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Tue, Dec 15, 2009 at 12:21 AM, Scott Carter wrote:

Thank you for responding so quickly. The section you referred me to covers how to add custom fields for customer users, but this has not worked for me when trying to add custom fields for the user agents (ticket engineers ; not customers).

As far as the phone numbers that were included in the upgrade… I was using phone number as an example but I have other fields that I will need to add as well. I’m on 2.4.5 but I don’t believe there is a phone number field when you create a new user agent. I do see the field when creating a new customer.

Any help is appreciated as I have been working on this for quite a while now with no progress.

Scott

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