Display of TicketFreeTime fieds in customer interface

Hi, I would like to use TicketFreeTime fields for my tickets, so here is what I did: - Created the field in Core::TicketFreeTime - Enabled its display in agent interface in: Ticket::Frontend::AgentTicketFreeText###TicketFreeText - Enabled its display in customer interface in : Ticket::Frontend::CustomerTicketZoom###AttributesView I can see the field in the agent interface, but I can't see it in the customer interface when I zoom on a ticket. Is it a caching issue? Where is this field supposed to be? Also, is it possible to have this field displayed in the summary view of the customer interface? Thanks, Ugo

Hello,
I believe AgentTicketZoom will only show you fields with values. If you
haven't set the freefield to a value, nothing will be shown.
Another thing to do is make sure
/opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl is actually
letting you see the freefield.
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 8 August 2011 14:36, Ugo Bellavance
Hi,
I would like to use TicketFreeTime fields for my tickets, so here is what I did:
- Created the field in Core::TicketFreeTime - Enabled its display in agent interface in: Ticket::Frontend::** AgentTicketFreeText###**TicketFreeText - Enabled its display in customer interface in : Ticket::Frontend::**CustomerTicketZoom###**AttributesView
I can see the field in the agent interface, but I can't see it in the customer interface when I zoom on a ticket. Is it a caching issue? Where is this field supposed to be?
Also, is it possible to have this field displayed in the summary view of the customer interface?
Thanks,
Ugo
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Le 2011-08-08 18:41, Leonardo Certuche a écrit :
Hello,
I believe AgentTicketZoom will only show you fields with values. If you haven't set the freefield to a value, nothing will be shown.
I double-checked and the field is populated. Actually, I think a TicketFreeTime is always populated with a default value.
Another thing to do is make sure /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl is actually letting you see the freefield.
I uncommented this part of the file: <!-- dtl:block:TicketFreeTime1 --> <tr> <td class="contentkey">$Text{"$Config{"TicketFreeTimeKey1"}"}:</td> <td class="contentvalue">

Yes, if the field should not be mandatory, then 1 is fine. On Aug 9, 2011, at 16:57 , Ugo Bellavance wrote:
In this field, I have Key=1 => Content=1. Is that fine? Do I have to rename the key if I renamed the field to something like "ETA"?
Since the key is linked via an ID, when you change something in the freetime core setting, it will automatically be updated. ///shawn
participants (3)
-
Leonardo Certuche
-
Shawn Beasley
-
Ugo Bellavance