Perfect, it's much more usable now. Apologies if I should have read that somewhere. Hugh On Tue, Oct 5, 2010 at 11:19 AM, CARNINO Daniele (FIAT ITEM) < daniele.carnino@fiatgroup.com> wrote:

The list is based on the agents preferences: if the agent has subscribed the queue, then is displayed by default.

Daniele ________________________________________ Da: otrs-bounces@otrs.org [otrs-bounces@otrs.org] per conto di Hugh Kelley [hugh.kelley@gmail.com] Inviato: martedì 5 ottobre 2010 15.57 A: User questions and discussions about OTRS. Oggetto: [otrs] OTRS 3.0 - Potential Owner List (refresh all button?)

Is there any configuration option that controls the owner list options available by default in new tickets?

Right now I have to hit the refresh circle for each ticket to get the full agent list populated in the pull-down. The default list only has two or three agents.

Hugh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs