ERROR No Permission! - while customer tries to read ticket fro Ticket-Overview
On Wednesday, April 21, 2004 3:44 PM Stig Graasbøl Rasmussen <[EMAIL PROTECTED]> wrote:
I get the Error: No Permission! - message while clicking on an old ticket from the customer login "Ticket-Overview" screen. The ticket exists fine and can be accessed with no problems from the Agent screens.
Does the Customer have access to the queue the ticket is in? Robert Kehl
Yes I am pretty sure about that, the queue is my default queue used by all my customer users and they have no problems viewing their tickets and the user in question is a customer user with exactly the same properties/permissions as the others. Only difference I can think of is that the troubled tickets where created by an agent user - using 'Compose Email' with the customer user in question selected in the 'To'-field. Tickets created by the custermer user the normal way do not have the 'No Permission' problem. By the way is there a way (e.g. a database query) I can use to check which users have acces to which queues? Thanks Stig
On Friday, May 28, 2004 12:41 PM
Stig Graasbøl Rasmussen
Only difference I can think of is that the troubled tickets where created by an agent user - using 'Compose Email' with the customer user in question selected in the 'To'-field. Tickets created by the custermer user the normal way do not have the 'No Permission' problem.
I guess the tickets bear a wrong CustomerID. Check that. Work on the 'Map' in $Self->{CustomerUser}.
By the way is there a way (e.g. a database query) I can use to check which users have acces to which queues?
Yes, via a combination of http://localhost/otrs/index.pl?Action=AdminCustomerUserGroup and http://localhost/otrs/index.pl?Action=AdminQueue as well as http://localhost/otrs/index.pl?Action=AdminGroup hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Stig Graasbøl Rasmussen